Refund policy

• You may request a return within 14 days of receiving your order.

• To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as received.

• Personalized or custom items (e.g., custom prints) cannot be returned unless defective.

• Returns for worn, damaged, or altered items will not be accepted.

• To initiate a return, contact us at help.weareluxor@gmail.com with your order number and reason for return.

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days to your original payment method.

• Shipping costs are non-refundable, except in cases of defective or incorrect items.

• Refunds may be partial if the item is not in its original condition, damaged, or missing parts.

• Exchanges are only offered for defective or incorrect items.

• Requests for exchanges must be made within 14 days of receiving your order.

• Items must be returned in their original condition and packaging.

• Please inspect your order upon receipt.

• If the item is defective, damaged, or incorrect, contact us immediately at help.weareluxor@gmail.com with photos of the issue.

• We will provide a full refund or exchange for damaged or incorrect items.

• Domestic shipments in the US usually take 2–7 business days to arrive.

• Returns are generally handled via replacement to reduce processing time and shipping costs.

• For any questions or concerns about your order, email us at help.weareluxor@gmail.com

• We will respond within 24–48 hours on business days.

•We reserve the right to modify or update this Return & Refund Policy at any time, without prior notice.

•Any changes will be effective immediately upon posting on our website.

•It is the customer’s responsibility to review the policy periodically.

Thank you for choosing LUXOR.