Shipping policy

This Shipping Policy applies to all online orders placed through LUXOR. By completing a purchase, you agree to the terms below.

 

1. Scope and General Information

LUXOR manages the design, production, packaging, and delivery of products through trusted production partners. All items are made to order.

 

2. Order Processing Time

Each product takes about 2–5 business days to be produced before shipping.

If a delay occurs, customers will be informed by email.

 

3. Estimated Delivery Time

Delivery times may vary depending on destination, customs, or carrier delays.

LUXOR cannot be held responsible for delays caused by shipping carriers but will do its best to help customers if any issue occurs.

 

4. Shipping Fees

Shipping costs are calculated automatically at checkout and shown before payment.

Occasionally, free shipping promotions may apply.

 

5. Delivery and Responsibility

Orders are delivered to the address provided at checkout. Please make sure your shipping information is correct and complete.

LUXOR is not responsible for lost packages due to incorrect or incomplete addresses.

If the package appears damaged on arrival, ask the courier to issue a “Damage Report” and take photos before opening. Claims without proof may not be eligible for a replacement.

 

6. Lost or Damaged Items

If an item is lost, damaged, or incorrectly delivered, please contact us within 14 days of delivery:

📩 help.weareluxor@gmail.com

After review, LUXOR may offer a replacement or refund.

 

7. International Shipments

For international orders, customers are responsible for any customs duties or import taxes applied by their country.

LUXOR is not responsible for these fees but will provide information if needed.

 

8. Policy Updates

LUXOR reserves the right to update or modify this policy at any time without prior notice.

The latest version will always be available on our website.

Thank you for choosing LUXOR.